Our Service

The Design Process

Initial Enquiry & Consultation

Most advisors start by emailing us with a brief — whether that’s a fully formed plan or an early-stage idea. We’ll connect you with the most relevant Travel Designer, who may follow up with questions over email or a quick call. If you’re still refining things with your client, we’re happy to provide destination guidance upfront to help shape the direction.

Itinerary Design & Revisions

Once we’ve agreed on a direction, we’ll get to work building the first draft. We aim to turn around white-labelled proposals within two working days, and we’ll always confirm the timeline in advance. The aim is to get the brief and budget right from the outset — but revisions are unlimited, and we’ll keep shaping the itinerary until it fits.

Booking & Confirmation

When your client is ready to confirm, we’ll take a deposit (usually around 30%) and begin securing arrangements. The client contracts with us directly, and we handle all supplier payments. You stay copied in, but we manage the logistics behind the scenes.

The Tailor Process

Pre-Departure Support

Once confirmed, your client is introduced to their Travel Tailor, who supports the Designer to finalise timings and enhance the trip. We handle reservations, welcome notes and any special requests. Final travel documents and app access are provided around 3–4 weeks before departure.

On-Trip Support

We’re available during extended hours throughout the trip, with a 24/7 emergency line in place. Clients can message us directly via the app or go through you — whichever you prefer.

Post-Trip

We’ll share any live feedback with you during the trip and are always happy to receive reflections post-travel. Commission is paid the day after your client returns, provided we’ve received your invoice.

What our partners say about us

"Working with True Travel for more than 10 years has been a real delight. The staff know their destinations and have ground and hotel contacts who make the itinerary work seamlessly. Everyone involved in planning works tirelessly and so patiently to ensure an unforgettable and truly memorable vacation. They stay in contact constantly and let me and my client know of any changes. Their exceptional knowledge and the dedication they show to the smallest detail is very comforting to know my clients are in the best of hands with all of True Travel."

"True Europe are my top choice for exceptional luxury travel planning. The team consistently put together amazing luxury itineraries that exceed my clients' expectations every time. I have complete confidence in their ability to select the best hotels and tours, ensuring a top-notch experience. Having a reliable and knowledgeable supplier like True is truly priceless. Their dedication to providing exceptional service makes them an invaluable partner in my business, and I highly recommend them to anyone looking to offer their clients an unforgettable travel experience."

"I have worked with True and they have been absolutely amazing. They listen to my design ideas, they work with me on the destination logistics, and their providers, guides, and drivers are top-notch. As a fellow business owner I look for consistency in the long-term and they have consistently and expertly delivered. Thank you True!"